Help & Learning Centre

Manage Data: Upload Error "Clock is out of sync"

Issue: When attempting to upload machine data, you receive an error message stating: “It looks like your system clock is out of sync, please check your settings.”

Clock out of sync.png

 

Reason: We utilize AWS servers and their security system requires the computer's clock to have the correct time.

Solution:  Sync your clock and retry the upload.

 

How to sync the clock settings on your PC

  • Right-click on the date and time in the bottom right-hand corner of the computer screen

  • Select “Adjust date/time"

Clock

  • Select “Synchronize your clock”

Clock

  • Retry uploading the dataset

If you are unable to resolve this issue, please contact our Customer Support Team by:

Email.svgEmail: digitalsupport.ca@corteva.com 

Phone.svgPhone: Canada: 1-844-744-8534

 

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