Help & Learning Center

Manage Data: Upload Error "Clock is out of sync"


Issue: Attempting to upload machine data and get an error message “It looks like your system clock is out of sync, please check your settings.”

Clock out of sync.png


Reason: We utilize AWS servers and their security system requires the computer's clock to have the correct time.

Solution:  Sync clock and retry the upload.


How to sync the clock settings on your PC

  • Right-click on the date and time in the bottom right-hand corner of the computer screen

  • Select “Adjust date/time"


  • Select “Synchronize your clock”


  • Retry uploading dataset


If you are unable to resolve this issue, please contact our Customer Support Team


Phone.svgPhone: United States: 1.833.933.1733


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